Tracking API & Digital Terms
Learn More About Our Tracking API & Digital Terms
Section 1: API Access & Authentication
01. Credential Responsibility: You are solely responsible for maintaining the confidentiality of your API keys. Any request made using your key is legally deemed to be authorized by you.
02. Single-Entity Use: API keys are issued to a single legal entity. You may not share, rent, or "sub-license" your access to third-party developers without a written "Integrator Agreement" from Wayfair Logistic.
03. Rotating Keys: Wayfair Logistic reserves the right to force an API key rotation every 180 days to maintain system integrity.
04. Multi-Factor Authentication (MFA): Corporate dashboard access requires MFA. Failure to secure your account with MFA waives your right to claim damages in the event of a "Credential Stuffing" attack.
05. IP Whitelisting: For "Ultra-Tier" accounts, Wayfair Logistic may require static IP whitelisting to prevent unauthorized global access to your shipping manifests.
Section 2: Usage Limits & Fair Use
06. Rate Limiting (Standard): Unless otherwise specified in your "Rate Quote," all users are limited to 1,000 calls per hour.
07. Excessive Polling: Requesting the status of the same "Static" (non-moving) shipment more than once every 5 minutes is considered "Excessive Polling" and may result in a temporary 429 Error.
08. Concurrent Connection Limits: To prevent server strain, Wayfair Logistic limits the number of simultaneous open sockets from a single originating IP address.
09. Peak-Load Management: During global logistics crises (e.g., Suez Canal blockages), Wayfair Logistic may temporarily reduce API limits to prioritize "Emergency Service" traffic.
10. Burst Capacity: Users are permitted a 10% "Burst" above their limit for no longer than 60 seconds to accommodate sync batches.
Section 3: Prohibited Activities
11. No Data Scraping: Automated extraction of our database for the purpose of "Competitor Benchmarking" is strictly prohibited.
12. Reverse Engineering: You may not attempt to decompile our "ETA Prediction Engine" or reverse-engineer our proprietary routing algorithms.
13. Reselling Raw Data: You may show tracking data to your end-customers, but you may not sell raw Wayfair Logistic API data as a standalone product.
14. Automated "Booking" Bots: Using the API to "Ghost Book" containers without intending to ship (to hog capacity) will result in immediate permanent termination.
15. Bypassing Security: Any attempt to probe for vulnerabilities (SQL injection, XSS) on Wayfair Logistic endpoints will be reported to the relevant cyber-crime authorities.
Section 4: Data Accuracy & Liability
16. "As-Is" Status: API data is provided "As-Is." While we strive for 99.9% accuracy, GPS drift and carrier reporting delays mean we do not guarantee the "Real-Time" precision of every coordinate.
17. Third-Party Carrier Lag: If a sea carrier (e.g., Maersk) fails to update their satellite transponder, Wayfair Logistic is not liable for the resulting "Stale Data" in your API feed.
18. ETA Estimates: All "Estimated Time of Arrival" data points are mathematical predictions, not contractual guarantees.
19. Reliance on API: You agree that the API is a supplemental tool. Critical logistics decisions should be verified with your assigned Wayfair Logistic Account Manager during emergencies.
20. Indirect Damages: Wayfair Logistic is not liable for "Lost Profits" caused by a developer’s failure to correctly parse an API response.
Section 5: Technical Maintenance
21. Scheduled Downtime: We perform maintenance every Sunday at 02:00 UTC. The API may be unavailable for up to 15 minutes during this window.
22. Emergency Patches: We reserve the right to take the API offline without notice to patch critical "Zero-Day" security vulnerabilities.
23. Versioning (Deprecated): When we release a new API version (e.g., v3), the previous version (v2) will be supported for exactly 12 months.
24. Sandbox Environment: All testing must occur in the "Sandbox" (
test-api.Wayfair Logistic.com). Testing on "Live" endpoints is grounds for a temporary suspension.25. SDK Liability: If you use a third-party SDK to connect to Wayfair Logistic, we are not responsible for bugs within that library's code.
Section 6: Global Compliance
26. Sanctioned IPs: Wayfair Logistic blocks all API traffic from countries currently under UN or US trade embargoes.
27. Data Sovereignty: API calls made from within the EU are handled by our Frankfurt data center to comply with GDPR data residency requirements.
28. Export Controls: You warrant that the software you build using our API will not be used to facilitate the transport of unlicensed dual-use military technologies.
29. Disclosure to Authorities: We log every API call. These logs may be subpoenaed by customs agencies to verify the "Digital Chain of Custody" of a shipment.
30. Anti-Corruption: You agree that API access will not be used to facilitate "Facilitation Payments" or digital bribes to port officials.
Section 7: Financial Terms of API Usage
31. Overages: If you exceed your monthly API quota, Wayfair Logistic will automatically bill the overage at the "Standard Tier" rate.
32. Billing Currency: All API fees are billed in USD unless a "Regional Currency" agreement is in place.
33. Taxes: API prices do not include VAT or local digital services taxes, which will be added at the time of invoicing.
34. Refund Policy: We do not offer refunds for "Unused API Credits" at the end of a billing cycle.
35. Pricing Modifications: Wayfair Logistic may adjust API pricing with 60 days' notice. Continued use after the notice period constitutes acceptance.
Section 8: Support and Service Level (SLA)
36. Support Tiers: API support is available via Ticket for "Standard" users and via Slack/Phone for "Enterprise" users.
37. Response Time: We aim to respond to "API Critical" (System Down) tickets within 2 hours during business days.
38. Documentation: Our documentation at
docs.Wayfair Logistic.comis the definitive source for integration. Any "Verbal Advice" from a salesperson that contradicts the docs is invalid.39. Error Handling: Your application must implement logic to handle "503 Service Unavailable" and "429 Too Many Requests" errors gracefully.
40. Feature Requests: Wayfair Logistic is under no obligation to build custom API endpoints requested by individual clients.
Section 9: Content & Intellectual Property
41. Trademark Use: You may use the "Wayfair Logistic Tracking" logo on your customer portal only if you follow our "Brand Identity Guidelines."
42. No White-Labeling: You may not remove the "Wayfair Logistic Powered" watermark from our generated PDF Waybills without an "Enterprise White-Label" license.
43. Feedback Ownership: If you suggest an improvement to our API, and we build it, Wayfair Logistic retains 100% ownership of that new feature.
44. User-Generated Metadata: Any "Labels" or "Notes" you add to a shipment via the API are your intellectual property, but you grant us a license to store them for your use.
45. Proprietary Schema: Our JSON response structures are the intellectual property of Wayfair Logistic. You may not "Copy-Paste" our API schema to build a competing service.
Section 10: Termination & Security Audits
46. "Kill-Switch" Protocol: If we detect a massive data leak originating from your API key, we will engage a "Kill-Switch" to lock your account within 10 seconds.
47. Right to Audit: Wayfair Logistic reserves the right to request a "Security Review" of your application if your API usage patterns suggest a potential breach.
48. Termination for Convenience: Either party may terminate API access with 30 days' written notice.
49. Data Retention post-Termination: Upon termination, your API logs will be deleted after 90 days, except for financial records.
50. Survival: Clauses regarding "Liability," "Indemnification," and "Data Scraping" survive the termination of your API access.
Section 11: Final Miscellaneous Digital Terms
51. Browser Compatibility: Our digital portal supports the last two versions of Chrome, Firefox, and Safari. We do not support Internet Explorer.
52. Mobile App "Beta" Features: If you use "Beta" features in the Wayfair Logistic app, you acknowledge they may contain bugs and are used at your own risk.
53. Hardware Compatibility: We are not liable if your specific thermal printer is incompatible with our "Auto-Label" API.
54. Electronic Signatures: Digital signatures captured via the API are legally equivalent to wet-ink signatures in all 190+ countries we serve.
55. Server Time: All timestamps in the API are provided in ISO-8601 UTC format. It is your responsibility to convert these to your local time zone.
56. "Force Majeure" (Digital): We are not liable for outages caused by undersea cable cuts, solar flares, or nationwide internet censorship.
57. Governing Law: Digital disputes are governed by the laws of the jurisdiction where Wayfair Logistic is headquartered.
58. Dispute Mediation: Both parties agree to 4 hours of mandatory mediation before filing any "Cyber-Claim" in court.
59. Entire Agreement: This API Terms document, combined with your signed Service Contract, represents the full digital agreement.
60. Effective Date: These terms are active as of March 21, 2026.