Once your cargo is dispatched, you will receive a tracking ID via email. You can enter this ID on our Tracking Portal to see live GPS updates and the estimated time of arrival.

For most international freight, you will need to provide:

• Commercial Invoice

• Packing List

• Certificate of Origin

• Bill of Lading (provided by us)

Our pricing is transparent and based on several factors:

1. Dimensions & Weight: The physical footprint of your cargo.

2. Distance: Origin to destination.

3. Service Level: Express vs. Standard.

4. Fuel Surcharges: Adjusted weekly.

Yes. We provide comprehensive Cargo Insurance options that cover loss or damage from point-to-point. Our standard liability covers basic transit, but we recommend "All-Risk" coverage for premium assets.

While we maintain a 98% on-time rate, delays can occur due to customs or weather. In such cases:

• Check the 'Alerts' section in your tracking portal.

• Contact your dedicated account manager.

• Review the updated ETA automatically sent to your email.

For safety and compliance, we do not transport:

• Explosives or flammable gases.

• Illegal narcotics or restricted chemicals.

• Perishables without prior cold-chain arrangement.

• Unregistered firearms.

Address redirects are possible but may incur a re-routing fee and cause a 24–48 hour delay. Please contact our support team immediately if a change is required.