Support Center

Frequently Asked Questions

Find detailed information about our services, billing, and global network.

You can track your cargo 24/7 using our online portal. Simply enter your Air Waybill (AWB) into the search bar to see live updates on location, expected delivery time, and status.

For smooth customs processing, please ensure you provide the following documents:

Commercial Invoice
Packing List
Bill of Lading or Air Waybill
Certificates of Origin (if applicable)
Any required permits or licenses

All HS Codes must be correctly classified to avoid delays.

Yes, you can request a delivery address change, but it must be done before the cargo reaches the destination hub. Steps:

Log in to your account.
Navigate to the "Track Shipment" page.
Select "Request Address Change" and submit the new details.

Note: Some shipments may incur additional fees for address changes.

Customs duties and taxes depend on the product type, declared value, and destination country. You can calculate approximate charges by:

Checking the Harmonized System (HS) Code.
Applying the country-specific duty rate.
Adding applicable VAT/GST or other taxes.

We also offer a duty calculator on our website to simplify this process.

If your shipment is delayed, follow these steps:

Check the tracking portal for status updates.
Contact our support team with your AWB number.
Provide any required documents or additional information.

Delays may occur due to weather, customs inspections, or carrier issues. We strive to communicate any changes promptly.

Shipping times vary depending on the origin, destination, and service level:

Standard Shipping: 7-14 business days
Express Shipping: 3-5 business days
Priority Services: 1-2 business days (limited regions)

Delays may occur due to customs inspections or unforeseen circumstances.

Yes, certain items are restricted or prohibited. Examples include:

Explosives or flammable materials
Perishable food items without proper permits
Counterfeit goods
Hazardous chemicals

Always check the destination country’s regulations before shipping.

We provide optional shipping insurance to cover loss or damage. To insure your shipment:

Choose the insurance option when creating a shipment.
Declare the value of the goods accurately.
Retain all shipping documents and receipts.

Insurance claims require documentation of the issue and proof of value.

High-value shipments require extra documentation for customs clearance:

Provide a detailed invoice with itemized values.
Include proof of purchase or origin.
Submit additional permits or licenses as required by law.
Ensure that the declared HS Codes match the products accurately.

Failure to provide complete documentation may result in shipment delays or fines.

Yes, we offer scheduled pickups for your convenience:

Log in to your account.
Select "Schedule Pickup" and enter shipment details.
Choose a date and time for pickup.
Confirm the pickup request.

Ensure your items are properly packaged and labeled before pickup.

05 _Our Success Stories

Trusted by Industry Leaders

97.8%

On-time delivery rate across our global network.

500+

Enterprise clients trusting our logistics daily.

"The express shipping solution has completely transformed our supply chain efficiency. Highly recommended."

Sarah Johnson

Logistics Manager, GlobalCorp

"Enterprise support is top-notch. Their API integration saved us hundreds of manual hours."

Mark Schmidt

COO, TechLogistics

"Reliable, transparent, and always on time. They are an essential partner for our retail operations."

Elena Rodriguez

Director, RetailFlow

"The multi-modal freight routing has significantly cut our shipping costs while improving delivery speed."

David Chen

Supply Chain VP, AutoParts Inc.

"Their custom warehouse solutions were exactly what we needed to scale our regional operations."

Amira Al-Farsi

Operations Head, GulfExports

"Exceptional visibility. The real-time GPS tracking allows us to update our clients instantly."

Hans Müller

CTO, EcoFoods Group

"The weekend delivery options have been a game-changer for our e-commerce performance."

Sophie Dubois

Director, FashionLog

"Professional, efficient, and truly customer-focused. They understand the nuances of global electronics shipping."

Kenji Tanaka

Founder, ZenElectronics

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99.8%

On-time Delivery Rate

150+

Countries Covered